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Performance Improvement / Cultural Change after mergers or acquisitions

Digitalization of training

Training Operations optimization

Digital Care program for Call Centers

Work form home for Call Centers transformation program

JOURNEY MODEL

The journey begins by designing and preparing upon the current situation, then during the strategy workshop the team defines the way forward which leads to an action plan to be implemented and results to be sustained.

DESIGN
Discussion with manager to map current situation
Live Observation of roles in each area
Design Standards and Capabilities matrix framework
Prepare workshop agenda, discuss and aprove
STRATEGY WORKSHOP
01
Organizational
Structure
02
Management
System
 
03
Processes
04
Training
IMPLEMENT
  • Tools and reporting
    mechanisms

  • Engage
    people

  • Trainings
    delivery

  • Executive coaching
    for area managers

  • Process
    improvements

SUSTAIN
Follow up on action plan
Measure perfomance versus targets
Identify mechanism of sustainability

CONTACT US

Phone

(+30) 213 0060 671

E-mail

info@peoplenet.gr

Location

Athens, Greece