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FRONT LINE AGENTS

  • Empower your Service Skills

    Addressed to
    Care agents (Commercial & Technical)
    Objectives
    • Customer Experience mentality
    • Inquiry techniques
    • Use of simple language
    • Cross-Selling
    • Self-management and Stress management
    • Complaint management
    • Negotiation techniques
    • Objections handling
    • Negate positively
    Means of delivery
    • experiential learning activities
    • direct instruction
    • emotional intelligence exercises
    • simulation activities
    • practicing
  • Drive Customer’s Decision

    Addressed to
    Sales agents & Personal Advisors
    Objectives
    • Customers’ buying criteria
    • Building up reasons for buying
    • Handling early rejections
    • Gaining presales agreement
    • Negotiation techniques
    • Objections handling
    • Obtaining customers’ commitment
    • Obtaining referrals
    Means of delivery
    • experiential learning activities
    • direct instruction
    • emotional intelligence exercises
    • simulation activities
    • practicing
  • Negotiate Bad Debt

    Addressed to
    Collectors
    Objectives
    • Setting up Collector’s mentality
    • Customers' payment motives
    • Negotiation techniques for bad debtors
    • Objection handling for bad debtors
    • Self-management and Stress management
    • Complaint management
    • Dealing with long bad debtors
    Means of delivery
    • experiential learning activities
    • direct instruction
    • emotional intelligence exercises
    • simulation activities
    • practicing

TEAM LEADERS / SUPERVISORS

  • Performance measurement
  • Coaching
  • Team meetings
  • Management by objectives
  • Team Development
  • Leadership in Call Centers
  • Workforce management in Call Centers

CONTACT US

Phone

(+30) 213 0060 671

E-mail

info@peoplenet.gr

Location

Athens, Greece