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THE GAP

Call Center Challenges
Agents are leaving, high turnover
Company pays to train newcomers and retain them
Wait until agent is productive
Training Challenges
Presentation based training
Low % of knowledge assimilation
Long learning curve
Costs Distribution

Trainee Payroll Costs

 

Trainers Costs

 

Hiring Costs

 

Soft Skills Training Costs

 

Recruitment Costs

 

ACQUIRING PERSONNEL NOW


Recruitment

Hiring
Start Payroll

Training

Final test

Production

Soft Skills

THE NEW WAY


Recruitment

Training

Soft Skills

Certification

Hiring
Start Payroll

Production

DIFFERENTIATOR FACTORS

  • Psychometric tests to ensure the right people are recruited
  • Adult learning methods in training like action learning and experiential learning
  • Digital means of training delivery like gamifications
  • Tools to ensure learning curve is minimized

CONTACT US

Phone

(+30) 213 0060 671

E-mail

info@peoplenet.gr

Location

Athens, Greece