Photo
  • Customer Care
    Agent
  • Customer Care
    Technical Support
  • Telesales
    Agent
  • Personal
    Advisor
  • Collections
    Agent
Objective
Communication from all possible channels (eg. phone, webchat, social media, etc.) within the framework of call center projects
Knowledge
  • Telecoms Technology
  • Consumer Behavior and Legal framework in Telecoms
  • Customer Care channels and digital service
  • Products and Services in Telecoms
  • Basic communication models
  • Basic knowledge of CRM systems
  • Basic principles upon telesales
  • Billing principles
  • Retaining customers
Skills
  • Active Listening
  • Control of Communication
  • Use of simple language
  • Social media communications
  • Cross-Selling
  • Stress Management
  • Complaint management
Capabilities
  • Organizing information
  • Complex thinking
  • Problem Solving
  • Driving customer communications
  • Multi-tasking
  • Time management
Photo
Objective
Troubleshooting and problem solving to the degree that customers' issues are resolved in first contact
Knowledge
  • Telecoms Technology
  • Consumer Behavior and Legal framework in Telecoms
  • Customer Care channels and digital service
  • Products and Services in Telecoms
  • Basic communication models
  • Basic knowledge of CRM systems
  • Fixed line and Internet technologies
  • Basic toubleshooting techniques
Skills
  • Active Listening
  • Control of Communication
  • Use of simple language
  • Social media communications
  • Cross-Selling
  • Stress Management
  • Complaint management
Capabilities
  • Organizing information
  • Complex thinking
  • Problem Solving
  • Driving customer communications
  • Multi-tasking
  • Time management
  • Speed and Accuracy in processing information
  • Analytical and Critical thinking
  • Selective listening
Photo
Objective
Obtaining customers' trust and increasing product sales
Knowledge
  • Telecoms Technology
  • Consumer Behavior and Legal framework in Telecoms
  • Customer Care channels and digital service
  • Products and Services in Telecoms
  • Basic communication models
  • Basic knowledge of CRM systems
  • Basic principles upon telesales
Skills
  • Driving customers' decisions
  • Control of Communication
  • Use of simple language
  • Social media communications
  • Talking with benefits
  • Cross-Selling
  • Handling objections
  • Handling rejections
Capabilities
  • Organizing information
  • Complex thinking
  • Problem Solving
  • Driving customer communications
  • Multi-tasking
  • Time management
  • Influencing others
Photo
Objective
Account management and communication from all possible channels (eg. phone, webchat, social media, etc.) while obtaining customers' trust and increasing product sales
Knowledge
  • Telecoms Technology
  • Consumer Behavior and Legal framework in Telecoms
  • Customer Care channels and digital service
  • Products and Services in Telecoms
  • Basic communication models
  • Basic knowledge of CRM systems
  • Basic principles upon telesales
  • Billing principles
  • Retaining customers
Skills
  • Active Listening
  • Control of Communication
  • Use of simple language
  • Social media communications
  • Cross-Selling
  • Stress Management
  • Complaint management
  • Driving customers' decisions
  • Talking with benefits
  • Handling objections
Capabilities
  • Organizing information
  • Complex thinking
  • Problem Solving
  • Driving customer communications
  • Multi-tasking
  • Time management
  • Influencing others
Photo
Objective
Negotiating collections successfully
Knowledge
  • Telecoms Technology
  • Consumer Behavior and Legal framework in Telecoms
  • Customer Care channels and digital service
  • Products and Services in Telecoms
  • Basic communication models
  • Basic knowledge of CRM systems
  • Billing principles and Bad Debt causes
  • Basic communication models in negotiations
  • Basic principles upon objections handling and complaint management
  • Basic knowledge of Billing systems (eg. SAP)
Skills
  • Active Listening
  • Control of Communication
  • Use of simple language
  • Social media communications
  • Cross-Selling
  • Stress Management
  • Complaint management
  • Investigation of payment motives
  • Negotiation skills
  • Objections handling
Capabilities
  • Organizing information
  • Complex thinking
  • Problem Solving
  • Driving customer communications
  • Multi-tasking
  • Time management
Photo

CONTACT US

Phone

(+30) 213 0060 671

E-mail

info@peoplenet.gr

Location

Athens, Greece