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THE SOLUTION

Training Outsourcing

We transform your training program for newcomers into a digitalized certification program that will be selected as a profession by students, and the graduates will be hired by your company based on a pre-arranged number of agents you need per month.

How it Works
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What YOUR FUTURE could look like
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Save 30% of your training costs

You will create a space to invest in other areas of your business

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Ensure quality performance

Through training digitalization & certification you can ensure employees of higher quality

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Agents' replacement is easier

Even if you have high attrition, you'll be able to replace the agents that leave with new ones at no time

AGENT TYPE

Customer Care Agent

Customer Care Technical Support

Telesales Agent

Personal Advisor

Collections Agent

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IS IT FOR ME?

PROFILE
  • Companies with large Call Centers
  • Telecoms, Banks, Insurance companies, Retail, Energy
  • Have training team for Customer Operations
DIFFICULTIES
  • Cannot find personnel easily
  • High attrition
  • High % of agents leaving during training
  • High learning curve (4months+)
  • Low customer satisfaction
  • Pressure to reduce budget / Customer Operations costs
NEEDS ADDRESSED
  • Training cost reduction
  • Find trained / certified personnel
  • Rescission of training team
  • Digital transformation
  • Instructional design
  • Digital learning
  • Re-trainings
  • Developing skills

Certifications

We certify people's knowledge and skills in customer service in telecommunications, energy, banking, insurance and retail sector.

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Soft Skills Training

Through experiential learning we develop people's skills in communication, complaint management, stress management, sales, negotiations, leadership, coaching.

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Training Outsourcing

Outsource your training team and ensure higher quality personnel for your Customer Care department.

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Transformation Projects

Transform your Customer Care department utilizing new technologies and improve your Customer Experience.

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CONTACT US

Phone

(+30) 213 0060 671

E-mail

info@peoplenet.gr

Location

Athens, Greece